Our Cremation Code of Ethics

The Deceased and Identification

CremationTribute.com handles all tasks associated with the deceased’s remains, beginning with the transfer of the remains from the location of death and ending with the return of the cremated remains to the Authorized Agent or their assignee.

We adhere to the highest standards and pledge that the remains will be handled in a dignified manner, which includes:

Dignity & Respect: Before the cremation, the deceased’s remains will be clothed and covered at all times, and the cremated remains will be handled with the utmost respect and dignity.

Identification System: We promise to accurately identify the remains of the deceased throughout the cremation process.

Preparation for the Cremation: Before the cremation takes place, the deceased’s remains will be properly handled using the highest mortuary standards and methods set forth by relevant government agency policies, regulations, rules and laws.

Personal Possessions: We promise to place all removed personal possessions such as jewelry, etc., in the care of the Authorizing Agent.

Foreign Material: Non-bone fragments that were part of the deceased before cremation will be removed before processing. Examples of such materials include internal prostheses. These will be mingled with other similar material and disposed of in a dignified manner according to any applicable laws.

Consumer Expectations & Rights

Consumers of CremationTribute.com will be afforded the express courtesies and considerations wherever applicable:

Good Faith: Every interaction will be executed with complete professionalism, dignity and respect according to applicable laws.

Complete disclosure: A written explanation will be given to the relevant parties concerning the Cremation process, which includes any restrictions such as metal caskets that are to be provided to the authorizing agent. Any documents required by law, including authorizations, will be provided and copies will be given to the Authorizing Agent for their retention.

Cremation timing: Before the cremation, the approximate time of the entire cremation process will be stated in writing and fully acknowledged by the Authorizing Agent.

Release of the remains: After the remains have been cremated, they will be delivered or disposed of in a manner that is dignified and in accordance with any laws and with the written consent of the Authorizing Agent.

The Crematory

Our operational standards are at the highest levels and adhere to the following:

Certified Operators: Each cremation is carried out under the careful guidance of an operator who has been certified by ICCFA or another relevant authority.

Individual Cremation: Cremations are always performed separately unless there has been a specific request by the Authorizing Agent with differing instructions. Such situations may include the death of a parent and child. The crematory reserves the right to decline or grant special requests made by the Authorizing Agent.

Record Keeping: Logs, records, and documentation are always maintained in a clear and accurate method.

Cleanliness: The crematory will always be kept in a clean manner and will be fully prepared and ready for an inspection at all times.

Recovering Cremated Remains: The cremated remains will be retrieved manually by brushing or by using mechanical methods such as vacuuming.

Disposing of Cremated Remains: After the cremated remains have been recovered, 100% of the cremated remains will be prepared to be disposed of in a manner consistent with the wishes of the Authorized Agent.

Pets and Animals: The crematory does not cremate animals and pets in the same chamber that is used to cremate human remains.

Applicable Law: The crematory and any assigned personnel will adhere to all regulations, rules, and laws that are applicable to the cremation process.

Crematory Personnel: The crematory will employ only personnel of integrity to work within and operate the crematory. They will adhere to the highest standards when interacting with the public, handling and delivering cremated remains, and maintaining records.

Training and Education: The crematory promises to provide basic, initial training for its staff and continuing certification and education.

OUR COMMITMENT

WE’LL BE READY

Whenever you need us for advice or support, just pick up the phone. We’re available day and night, every day of the year. Your concerns come first with us, and we’ll always try to anticipate your needs.

WE’LL BE RESPECTFUL

Be assured we will treat your loved one with dignity at all times, from the moment we arrive at the place of death to the moment we return the ashes to you.

WE’LL BE COURTEOUS

Grief and confusion are common emotions at this time, so expect us to take the time to explain the whole process to you and your family and to offer gentle guidance.

WE’LL BE HONEST

You won’t be surprised by hidden costs and you won’t be overcharged. Our basic package price really does include everything you need to carry out a simple cremation.

WE’LL BE DUTIFUL

Your loved one will be attended to and positively identified throughout the entire process by our own certified crematory technicians. We guarantee the ashes you receive are those of your loved one.

WE’LL BE PROFESSIONAL

Each member of our team is fully trained and required to work the high standards set out in our code of ethics and our procedure’s manual. They understand the need for attention to detail at every stage of the cremation.

WE’LL BE CONFIDENTIAL

All information about your loved one will be kept secure and disclosed only if required by law. Your loved one’s records will be filed on time, kept in a secure location, and made available to the authorities to ensure that we comply with the law.